Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations, subscription renewals, refunds, trials, and the Digital Dollar Ready White-Glove Service are handled by PayPort Direct.

PayPort Direct is operated by WebWise Solutions LLC, a New Jersey limited liability company.

This policy supplements the PayPort Direct Terms of Service.

1. PayPort Direct Subscriptions

PayPort Direct is offered through recurring monthly or annual subscriptions.

Current subscription options include:

PayPort Direct Standard

$24.95/month; or
$249.50/year.

PayPort Direct Plus

$49.95/month; or
$499.50/year.

Plus applies to businesses processing higher levels of USDC Direct payment volume as described on our pricing page and in our Terms of Service.

Subscriptions automatically renew until canceled.

2. Canceling Your Subscription

You may cancel your PayPort Direct subscription at any time.

Cancellation prevents the subscription from renewing for another billing period.

Unless otherwise stated at the time of cancellation, you may continue using the paid Services through the end of the billing period for which you have already paid.

For example:

If your monthly subscription renews on September 1 and you cancel on September 10, your subscription will generally remain available through the end of that paid billing period and will not renew for another month.

Canceling your subscription does not reverse or cancel payments that your customers have already made to your business.

3. Subscription Refunds

PayPort Direct subscription payments are generally non-refundable once a billing period has begun.

We do not normally provide prorated refunds for unused portions of a monthly or annual subscription after cancellation.

However, if you believe you were charged incorrectly, experienced duplicate billing, or have another unusual billing issue, contact us at: [email protected]

We will review legitimate billing errors and exceptional circumstances individually.

Nothing in this policy limits refund or cancellation rights that cannot legally be waived.

4. Failed Subscription Payments

If a recurring subscription payment fails, we or our payment provider may attempt to collect the payment again.

PayPort Direct may notify you of the failed payment and ask you to update your billing information.

Access to some PayPort Direct functionality may be restricted or suspended if an amount remains unpaid.

We may restore applicable access after the billing issue is resolved.

5. Digital Dollar Ready White-Glove Service

PayPort Direct offers an optional Digital Dollar Ready (“DDR”) White-Glove Service for a one-time charge of $299, unless another price is clearly disclosed at purchase.

The $299 fee pays for guided implementation assistance designed to help your business become operational with supported Digital Dollar / USDC payment functionality.

The service may include:

PayPort Direct onboarding;
Business Wallet setup assistance;
USDC Direct configuration;
payment setup;
a live test payment;
owner or staff walkthrough;
qualification assistance; and
related implementation support.

The $299 payment purchases this implementation service.

It does not purchase or guarantee Digital Dollar Ready certification or a badge.

6. Canceling Digital Dollar Ready Before Work Begins

If you purchase the $299 Digital Dollar Ready White-Glove Service and decide not to proceed before substantive implementation work has begun, you may request cancellation and a full refund.

Contact [email protected] as soon as possible.

We may verify the status of your Digital Dollar Ready engagement before approving the refund.

7. Digital Dollar Ready Refunds After Work Begins

Once substantive Digital Dollar Ready implementation work has begun, the service involves staff time, technical configuration, onboarding, testing, and other work performed specifically for your business.

For that reason, a full refund is not automatically available after work has begun.

Refund requests made after implementation begins will be reviewed individually based on factors such as:

how much work has already been completed;
whether wallet or payment configuration has been performed;
whether testing has begun or been completed;
whether a walkthrough has been provided;
whether PayPort Direct was able to deliver the promised service; and
the circumstances surrounding the cancellation request.

We may provide a full refund, partial refund, or no refund depending on the circumstances and applicable law.

8. After Digital Dollar Ready Is Completed

Once the Digital Dollar Ready White-Glove Service has been substantially completed—including applicable setup, testing, and walkthrough work—the $299 implementation charge is generally non-refundable.

We may nevertheless review exceptional circumstances or billing errors individually.

Digital Dollar Ready certification is separate from payment for the White-Glove Service.

A refund, charge dispute, or cancellation does not automatically create, remove, revoke, or alter a Digital Dollar Ready certification or badge.

Certification status is governed by the applicable Digital Dollar Ready standard and certification authority.

9. 60 Days of PayPort Direct Included With DDR

Where disclosed at checkout, a Digital Dollar Ready White-Glove purchase includes approximately 60 days of PayPort Direct Standard service.

For a new PayPort Direct subscriber, the checkout may create a PayPort Direct Standard subscription with a 60-day trial period.

The checkout will clearly disclose the amount charged immediately and the recurring subscription price that will apply afterward.

The current offer is:

$299 today. Includes 60 days of PayPort Direct. Then $24.95/month unless canceled.

10. Canceling During the 60-Day Included Period

You may cancel the associated PayPort Direct subscription before the end of the included 60-day period.

If you cancel before recurring billing begins, you will not be charged the next $24.95 Standard subscription payment.

Canceling the PayPort Direct subscription does not automatically refund the separate $299 Digital Dollar Ready White-Glove Service charge.

The $299 service refund rules described above apply separately.

11. Existing PayPort Direct Subscribers Who Purchase DDR

An existing eligible PayPort Direct subscriber who purchases the Digital Dollar Ready White-Glove Service may receive the equivalent of approximately 60 days of PayPort Direct through a billing credit, discount, coupon, or similar billing mechanism rather than through creation of another subscription.

PayPort Direct will not intentionally create a second Standard subscription merely to provide the included period to an existing subscriber.

The exact billing treatment may depend on the subscriber's existing plan and billing cycle.

12. What Happens After the Included Period

Unless canceled, PayPort Direct Standard automatically continues after the included period at the recurring price disclosed at checkout.

The current Standard monthly price is:

$24.95/month.

Normal PayPort Direct subscription cancellation and refund rules then apply.

Businesses whose USDC Direct usage later qualifies for PayPort Direct Plus may be moved to the applicable Plus usage level according to the Terms of Service and pricing disclosed by PayPort Direct.

13. Annual Subscriptions

Annual subscriptions renew annually unless canceled.

Because annual subscriptions provide access for an entire annual billing period, annual subscription payments are generally non-refundable after the annual billing period begins.

Canceling an annual subscription normally prevents the next annual renewal rather than producing a prorated refund for the remaining portion of the current year.

Billing errors and exceptional circumstances may be reviewed individually.

14. Payment Processing Fees and Customer Payments

This policy concerns amounts you pay to PayPort Direct for subscriptions and services.

It does not establish refund rules for payments your own customers make to your business.

You are responsible for establishing and communicating your own refund policy for your products and services.

Card and ACH refunds may also be subject to the rules and fees of the applicable payment processor.

15. USDC and Blockchain Transactions

Completed USDC and blockchain transactions generally cannot simply be reversed.

Canceling PayPort Direct, canceling DDR, or requesting a refund from WebWise Solutions LLC does not reverse a blockchain transaction.

If your business needs to refund a customer who paid using USDC, a refund may require your business to initiate a new USDC transaction to the appropriate wallet address.

Always verify the recipient, wallet address, network, asset, and amount before sending a blockchain refund.

16. Chargebacks and Payment Disputes

If you believe PayPort Direct charged you incorrectly, please contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Contacting us does not waive any rights you may have through your card issuer or applicable law.

Fraudulent or abusive payment disputes may result in suspension or termination of PayPort Direct services where permitted by law.

17. Promotional Offers

From time to time, PayPort Direct may offer promotional pricing, discounts, credits, trials, or other special offers.

Any additional terms displayed with a promotional offer will apply to that offer.

Unless expressly stated otherwise, promotional credits:

have no cash value;
cannot be transferred;
cannot be redeemed for cash; and
may expire according to the terms of the promotion.

18. Changes to Pricing

PayPort Direct may change subscription prices or service pricing in the future.

Price changes do not retroactively change amounts already paid.

For recurring subscriptions, we will provide notice of material price changes as required by applicable law before the new recurring price applies.

You may cancel before the applicable renewal if you do not wish to continue at the new price.

19. How to Request a Cancellation or Refund

Where self-service cancellation is available, you may cancel through your PayPort Direct account.

For refund requests, billing problems, or assistance canceling:

Email: [email protected]

Please include enough information for us to locate the applicable PayPort Direct account or transaction.

Do not send complete credit-card numbers, bank-account credentials, passwords, private keys, seed phrases, or other sensitive authentication information by email.

20. Processing Approved Refunds

Approved refunds will generally be returned through the original payment method where possible.

Once we submit a refund, the time required for the funds to appear may depend on the payment processor, card issuer, bank, or other provider.

PayPort Direct cannot control third-party settlement times after an approved refund has been submitted.

21. Your Legal Rights

Nothing in this Refund & Cancellation Policy limits rights or remedies that cannot be waived under applicable law.

Where applicable law provides greater cancellation or refund rights than this policy, the applicable legal requirements will control.

22. Contact Us

Questions regarding cancellations, refunds, subscriptions, or Digital Dollar Ready billing may be directed to:

WebWise Solutions LLC
PayPort Direct
304 S. Jones Blvd #801
Las Vegas, NV 89107
United States

Email: [email protected]